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Maintaining employee engagement with an established programme

The results speak for themselves...

In the first two months after relaunch:

12%
increase in new users to the hub
14%
of employees signed up to our 'stay in the loop' emails
3%
of employees accessed financial guidance/advice via 121 sessions, the financial guidance helpline and the mortgage advice service
93%
overall employee satisfaction with the programme

The ask

  • In late 2023, we worked with a long-standing client to refresh and relaunch their established financial wellbeing programme
  • With a widely dispersed employee base, and a majority now hybrid working, the client was keen to offer 121 support as well as online and web based services
  • Recognising the ongoing difficult economic environment, the client wanted to continue offering support to all employees on a wide range of personal finance issues. However, they also felt it was particularly important to provide support to specific employees including retirees, and those with mortgages, especially those facing rising mortgage costs and the challenges of the fixed-rate mortgage ‘timebomb’
Great hour which will save me a lot of money!
Employee service user

Outcome

In addition to our online financial education hub and a fully stocked on-demand webinar library and financial fitness test, the programme was enhanced with:

  • A live webinar programme targeting a range of personal finance topics, including their employee
    share schemes, pension awareness and help for those struggling with cost of living (including
    mortgages)
  • Access to our UK-wide programme of at retirement workshops, that include both financial and lifestyle
    aspects
  • Monthly ‘stay in the loop’ engagement emails
  • Adding our workplace mortgage advice service as an additional employee benefit
  • A programme of face-to-face 121 guidance clinics in the larger offices
  • A dedicated helpline to provide 121 financial guidance for individual employee queries, and those
    unable to attend events
FTSE250
company
3,700
employees in the UK
52
offices

Can we help?

If you'd like a chat with a member of our team to discuss our financial wellbeing services in more detail, get in touch.

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