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Complaints

We hope that our clients have no reason to complain, but if you do, please follow the steps below.

If you have any complaints regarding our services, you should either write to the Compliance Officer at:

10 Crown Place
London
EC2A 4FT

Or email client.complaints@closebrothersam.com

We will acknowledge your letter promptly, investigate the circumstances and report the results to you. If we do not resolve your complaint internally to your satisfaction, you may be able to refer it to the Financial Ombudsman Service at:

Exchange Tower
London
E14 9SR
Tel: 0800 023 4567

Or by email to complaint.info@financial-ombudsman.org.uk

Website address: www.financial-ombudsman.org.uk

Before you invest, make sure you feel comfortable with the level of risk you take. Investments aim to grow your money, but they might lose it too.